Preparing For Your First Appointment
GETTING READY FOR YOUR FIRST ONLINE OR IN-PERSON THERAPY SESSION OR MEET & GREET CALL
Welcome to Cherry Tree
Your experience matters to us. From first contact to ongoing care, we’re here to make sure you feel supported, informed, and at ease. Our goal is to help you get what you need.
Preparing for Your Meet & Greet or Connection Call
If you’ve booked a free 15-minute meet & greet call with one of our therapists or a connection call with our Client Care Coordinator, here’s what to expect:
We will call you at the number you provided.
Please keep your phone handy and ringer turned on.
Our clinic name or “No Caller ID” will appear on your Call Display.
The purpose of the meet & greet is for you to meet your therapist to determine best fit for the needs and goals you are bringing to therapy. Connection calls are for our Client Care Coordinator to match you with a therapist.
Preparing for Your First Session
Please take a moment to review the following before your first session.
THE INTAKE FORM: You’ll receive an intake form from Jane, our secure booking system. This form should be completed before your first session. If you run into any issues accessing it, just call or email us and our admin team will be happy to help.
CONFIRM YOUR COVERAGE: Our therapists’ titles are RP (Registered Psychotherapist), RP (Qualifying), RN (Registered Nurse) Psychotherapist, CNP (Certified Nurse) Psychotherapist, or RSW (Registered Social Worker). Insurance plans cover these credentials differently. It is important to check your benefits in advance to avoid any surprises. Please call your provider to be sure.
PLANNING AHEAD: Your therapist will book you into a recurring weekly or bi-weekly timeslot that works for you. Please consider your preferred days and times.
In-Person Sessions
Your in-person appointment will take place at either our St. Joseph’s Villa or Dundas Menopause Clinic locations below.
56 Governors Road, Dundas, ON
We have three office suites that are located on the main floor of the Anne & Neil McArthur Family Wing at St. Joseph’s Villa in Dundas.
Your therapist will meet you at the front doors for your first session.
69 King Street East, Dundas, ON
We have a second location, the Dundas Menopause Clinic, located at the back of Monaco Spa in Dundas. There is street parking or clients can park for free at the front of the building. Take the left walkway along the side of the building and enter through the side door.
Virtual Sessions
Virtual Appointments
Please ensure you have a quiet, private space. Use a stable internet connection, with your phone nearby as a backup. Reach out to your therapist ahead of time if you have questions or concerns about connecting.
Telephone Appointments
Please make sure you are in a private, secure space and not driving during your session. For safety reasons, we cannot conduct phone sessions while you’re in transit.
Walk & Talk Sessions
Your therapist will confirm your meeting location with you in advance. In the event of thunder and lightning, sessions will be moved online or rescheduled. These sessions are only available after an initial session has been delivered via phone, video, or in the office.
For Practitioners and Professionals
If you're meeting with us for mentorship, supervision, group support, or training, please connect with our Care Coordinator if you need a meeting link or specific accommodations at admin@cherrytreecounselling.ca.
